Help: Pricing & Billing

Limited Lifetime Warranty:

Boss Steel Ltd. warrants that all structural components are functioning and defect-free at the time of shipping. If any structural component fails during the lifetime of the product, the component shall be replaced at no charge to the customer, shipping included. Please note that this warranty does not cover fasteners, paint or powder coat finishes, normal wear and tear or corrosion issues.

Exchange/Replacement Program:

We are pleased to offer an Exchange/Replacement Program for items damaged in transit only. All damaged items must be reported within 72 hours of delivery. If 72 hours have gone by since your order has been delivered (verified by carrier status), unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items (no refunds or exchanges):

- Gift cards

To complete any exchange or replacement, we may require one or more of the following:

- proof or purchase
- photos of transit damage (for any claim with courier)
- signed declaration of damage

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Depending on where you live, the time it may take for your exchange or replacement product to reach you, may vary. Please contact us for details.